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Privacy Policy for MRG Digital


MRG Digital ("we," "us," or "our") operates computer repair, IT support, data backup, recovery, and related services (the "Services"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and your choices regarding your data.

1. Information We Collect

We collect information in these main categories:

A. Information You Provide Directly

Contact and account details: name, address, phone number, email address, billing/shipping address when you request services, schedule appointments, pay invoices, or create an account (if applicable).
Payment information: credit/debit card details, bank info (processed securely via third-party payment processors—we do not store full card numbers ourselves).
Service details: descriptions of computer issues, device serial numbers, software/hardware details you provide.
Backup/restore data: If you use our backup services, we process/store files, documents, photos, emails, databases, or other content you choose to back up (this may include personal or sensitive data contained in those files).

B. Information Collected During Service Delivery

Device and diagnostic data: When repairing, troubleshooting, or backing up devices, we may access or collect hardware specs, software versions, error logs, file structures, usernames/passwords (only as needed and with your explicit permission), browsing history/cache (if relevant to the issue), and other technical data from your computer, phone, server, or other devices.
Data from backups: For cloud/local backup services, we collect metadata (file names, sizes, modification dates) and the actual content of backed-up files.

C. Automatically Collected Information

Website usage (if you visit our site): IP address, browser type, pages visited, time/date of access, referring site (via cookies, analytics tools like Google Analytics).
Location data: Approximate location from IP address or device settings (if you enable it for service scheduling).

2. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our Services (e.g., diagnose/repair devices, perform backups/restores, process payments).
Communicate with you: send appointment reminders, service updates, invoices, support responses.
Process transactions and prevent fraud.
Comply with legal obligations (e.g., tax records, subpoenas).
Protect the security and integrity of our systems and your data (e.g., detecting malware during diagnostics).
For backup customers: store, encrypt (where applicable), and make available your backed-up data for recovery purposes.
We do not use your backup file contents for marketing, AI training, or unrelated purposes.

3. How We Share Your Information

We do not sell your personal information. We may share data only in limited cases:

With service providers: payment processors, cloud hosting providers (for backups), IT tools, email/SMS services (they are contractually bound to protect your data).
During device repair: If we need to send your device to a manufacturer or specialized third-party (e.g., for warranty or data recovery), we share only necessary details.
For legal reasons: to comply with laws, respond to valid requests, protect rights/safety.
Business transfers: in connection with a merger, acquisition, or sale of assets.

Your backup data contents are not shared with third parties.

4. Data Security

We take reasonable measures to protect your information, including:

Encryption of backup data in transit and (where technically feasible) at rest.
Access controls: technicians access devices/data only as needed for the specific service, under strict protocols.
Secure deletion practices after service completion (where applicable).

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

Contact/payment records: kept for accounting/tax purposes (typically 7 years).
Service records: retained for warranty/support (1–5 years depending on service).
Backup data: retained as long as your subscription is active, plus a grace period after cancellation (per your service agreement). After termination, data is deleted unless legally required to retain it.
We securely delete or anonymize data when no longer needed.

6. Your Rights and Choices

Depending on your location, you may have rights such as:

Accessing, correcting, or deleting your personal information.
Opting out of certain communications (e.g., marketing emails—use the unsubscribe link).
For backup services: requesting export or deletion of your backed-up data (subject to active subscription terms).

To exercise rights, contact us at the details below. We may verify your identity before responding.

7. Children's Privacy

Our Services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children.

8. International Data Transfers

If you are outside the United States, your information may be transferred to and processed in the US (or other countries where our providers operate). We use appropriate safeguards for such transfers.

9. Changes to This Policy

We may update this policy. Changes will be posted here with an updated "Last updated" date. Significant changes may be notified via email or website notice.

10. Contact Us

If you have questions about this Privacy Policy or our data practices:

MRG Digital
121 Pinecrest Drive
Tiffin, OH 44883

Thank you for trusting us with your devices and data.


Last updated: March 13, 2026

Our company specializes in consulting, product development, and customer support. We tailor our services to fit the unique needs of customers and businesses across various sectors, helping them grow and succeed in a competitive market.

You can reach our customer support team by emailing michael@mrgdigital.com, calling 419-455-6884, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

We offer a 15-day return policy for all products. Items must include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.